Due to the intimate nature of the event, we do not sell any day passes or tickets to the shows. All guests must be booked through Cloud 9 Adventures and staying at either Now Sapphire or Dreams Riviera Cancun in order to attend the concerts.
Closer to the Sun brings you even more excitement! Fill your days with Margarita Madness, a guitar workshop, an artist autograph session, and more! Check out details on this year’s activities HERE and stay tuned for more announcements coming soon!
Participants are chosen at random (unless otherwise stated). Arrive early and enter in your name if you are interested in participating. Whether you get picked or not, we encourage all guests to stick around for the fun! Stay tuned for more details on activities.
Absolutely! Closer to the Sun offers a variety of excursions through a third party, Amstar, so you can fill your face with excitement exploring Mexico. Please stay tuned for announcements on what will be available as we get closer to the event.
Positive Legacy coordinates environmental and humanitarian service projects down in Mexico servicing the Puerto Morelos community. Stay tuned for more information regarding this year's programs and initiatives.
By purchasing a Carbon Offset you are offsetting the emissions from your personal travel to the event (your carbon footprint). Trees, Water & People carbon offsets not only only offer an opportunity to reduce your environmental impact, but also curb deforestation rates, improve the health of families, and support our efforts to protect and conserve natural resources in Central America and Haiti.
Every room at Now Sapphire & Dreams Riviera Cancun has an electronic safe. We strongly recommend placing your passport, wallet, cash, and any other valuables inside as soon as you arrive. Closer to the Sun is not responsible for any lost of stolen items.
Both resorts have a variety of food available to guests with various dietary needs. There will be vegetarian & gluten-free options available at all meals. If you haven't already, please update "Your Profile" by logging into your Cloud 9 Account and completing the Dietary Requests section.
There is no dress code at Now Sapphire during Closer to the Sun, however shirts and shoes (flip flops ok) are required in all dining areas. If you plan on coming early or staying late, the restaurants do have a dress code so think resort casual but be sure to bring a pair of pants with you. Guests staying at Dreams should take note of the restaurant dress codes.
A registered nurse with regular office hours is on the premises at the resort. In the event of a medical emergency, a qualified medical doctor is on call 24 hours a day. If a doctor is called there will be a charge put on the guest's room. Guests with any pertinent medical information, specific medication, or accessibility needs are asked to notify us in advance. If you haven't already, please update "Your Profile" by logging into your Cloud 9 Account and completing the Medical Information section.
If you need to be contacted while at Closer to the Sun, have your family/friends contact the Cloud 9 Travel Team so we can get ahold of you. They can also contact either resort directly by phone or email. Now Sapphire: (52) 998.872.8383 or Dreams Riviera Cancun: 1-866-237-3267.
There will be free shuttle service available for Closer to the Sun guests staying at Dreams running between Dreams Riviera Cancun & Now Sapphire resorts in conjunction with the daily schedule. Or, Now Sapphire is just a short walk up the beach!
No, only guests staying at Dreams can access the resort. However, you will have the best of both worlds with access to both Dreams and Now Sapphire! You'll be able to hang with your friends at Now Sapphire, in the heart of the action!
Your Cloud 9 Account is your personal profile. Every guest attending Closer to the Sun is required to have an account. It will allow you to access and update your reservation as well as track your valuable trip history. It is also a place where you can provide us with additional information that will help make your travels smoother, such as dietary or medical notes.
As a part of our loyalty program, all guests who have attended a previous Closer to the Sun event will receive a unique Password which will allow them to book a room during the Pre-sale on June 6, 2017.
The Public On Sale for Closer to the Sun will be June 7, 2017. All rooms are sold on a first come, first served basis. We encourage you to be ready to book at the time of the On Sale so you don't miss out!
We will only automatically charge the credit card on file if you opt in to automatic billing. If you select manual payments, it is your responsibility to make the scheduled payments on time. A late payment fee of $35 will be applied to reservations that do not meet the payment due dates.
Closer to the Sun offers three payment options: pay in full, automatic billing, and manual payments. During the reservation process you will choose which option works best for you. You can opt in to automatic billing and let us take care of everything or opt out and choose to make payments on your own. See full details about our Payment Plans.
Airport shuttles are not included in the cost of your trip however, we do offer a transportation service that you can add to your reservation. To find more information on organizing a shuttle, click HERE.
Simply click "My Account" at the top of the page, log in, and find your active Closer to the Sun reservation. You will see a button that says "Enter Flight Info". After clicking into it you'll be able to enter flight information for you and your guest.
Don't sweat it! If you have provided us with your flight information we will be tracking your arrival time and making the proper accommodations. However, if you are switched to a completely new flight contact the Travel Team to let us know as soon as possible.
No. Due to increased security at the Cancun International Airport, we cannot offer transportation services to people who arrive early and stay in the area at a different resort before Closer to the Sun. In order to utilize the Event transportation you must be arriving into the airport and immediately traveling to Now Sapphire or Dreams.
Come Early, Stay Late! We are offering a special discounted rate for guests who want to add extra nights before and after the event. These rates are only available for December 12th, 17th & 18th. Learn more about Pre & Post nights.
No illegal substances, alcohol, non-alcoholic beverages, food, weapons, or pets. The use of illegal drugs is strictly prohibited at Closer to the Sun. All laws pertaining to drug use must be respected.
Mosquitos are a reality when traveling in Mexico. We recommend that all guests consider bringing insect repellant and wearing long sleeves and long pants if participating in excursions that include being in the jungle. The CDC makes periodic recommendations, guests should keep themselves informed HERE. Knowledge is power!