1. What is a Cloud 9 Account & why do I need one?

2. What is a Pre-sale Password and how do I get one?

3. When can I make my reservation?

4. How do I book a room?

5. What if Closer to the Sun sells out?

6. I am traveling alone, are there any single occupancy rates available?

7. Can I bring my kids?

8. Can I add extra nights to my reservation?

9. When should I add my extra nights?

10. How do I book pre & post nights?

11. What’s the benefit of purchasing my extra night through Closer to the Sun?

12. What if my roommate doesn’t want to stay the extra night?

13. I have a friend on another reservation and we both want to do the extra night.

14. Are there any additional fees?

15. Am I able to change my room type?

16. The room type I wanted is unavailable…

17. Does my Concert Courtyard Suite guarantee a view of the stage?

18. Can I increase the occupancy of my room after booking?

19. Are there any ADA accessible suites at Closer to the Sun?

20. Does the Hard Rock offer wheelchairs or scooters?

21. Can I make a room location request?

22. Where do I notate my special dietary needs?

23. What payment methods are accepted?

24. Does Closer to the Sun automatically charge my credit card on the payment dates?

25. Can I still participate in automatic billing if I don’t have a Credit Card?

26. How do I make a payment?

27. How do I update the card on file for my payments?

28. Are reservations transferable or can I change my guest?

29. What if I can no longer attend Closer to the Sun?

1. Where will music be taking place?

2. What dates will the bands be performing?

3. When will the music schedule be released?

4. I’m staying in the area during your event. Can I buy a day pass to the shows?

5. Will there be any daytime activities?

6. How do I sign up for the activities?

7. When will the theme night be announced?

8. Will there be Closer to the Sun event merchandise?

9. Will there be off-site excursions I can book?

10. How can I participate with Positive Legacy?

11. What is a Carbon Offset?

1. When do we check in and check out?

2. Members of my party are arriving later than me, how can they check in?

3. Is the water safe to drink?

4. What is the currency in Mexico?

5. Can I pay with US currency at the resort?

6. Is there an ATM at the resort?

7. Can we exchange currency at the resort?

8. Where can I keep my valuables?

9. Are food and beverages included? How many meals a day?

10. Is room service available?

11. Will vegetarian, vegan & gluten-free options be available?

12. What in-room amenities are available?

13. What are some amenities the resort offers?

14. How many resort credits do I receive?

15. How do I make a spa reservation?

16. Is there a dress code during the event?

17. How much do I tip?

18. Are there any medical facilities at the resort?

19. How does Closer to the Sun help make sure I’m safe while at the event?

20. Are there any gift shops on the premises?

21. If I am bringing my children, will our family have access to the restaurants and activities on the Heaven side of the resort?

22. What is Woodward Riviera Maya and can I bring my own equipment?

23. Can I use the equipment I bring for Woodward to cruise around the resort?

1. What travel documents do I need?

2. What airport should I fly into?

3. What if I misplace my exit card issued at immigration?

4. How far is Hard Rock Riviera Maya from the Cancun International Airport?

5. Is airfare included?

6. How do I get to and from the Cancun airport?

7. Are there accessible shuttles available?

8. How do I add my flight information?

9. How do I find the event transportation once I am at the airport?

10. My flight is delayed, what do I do?

11. Does the event transportation run on the pre and post nights?

12. Can I meet the airport shuttle if I am staying in the area before the event?

13. What should I pack?

14. What should I NOT pack?

15. Can I bring my camera?

16. Should I be worried about Zika?

17. What is Travel Insurance and why is it beneficial?

18. If I have full financial responsibility, does my insurance policy cover the entire cost of the reservation?

19. If I do a name change, does my insurance policy transfer to the new guest?

20. How would I be able to contact family or friends back home?

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