Press

Can I book extra nights at the resort?

• The first night of shows is January 10th. The last shows take place on January 13th, and main check out day is January 14th.
• Please note that any additional night(s) booked do not include access to Hard Rock Riviera Maya. If your reservation is at Barceló Maya Beach or UNICO, access to Hard Rock is only available during the main event dates (January 10th-13th).
• Extend your stay by arriving early to get settled or enjoy a full day of relaxation before heading home! Purchase one of our additional night packages to enjoy a discount and bundle the cost of the additional night(s) as part of your payment plan:
  • Pre-game Package: check in January 9th + check out January 14th
  • Decompression Package: check in January 10th + check out January 15th
  • Maximize your vacation with the Whole Enchilada Package: check in January 9th + check out January 15th. 

• Pre and post nights can be added to any Main Event Package.
  • They must be paid for at the time of purchase and are non-refundable.
  • If you are considering booking additional nights, we highly recommend booking your pre and post nights early, as they may sell out.
  • If you have not already purchased additional nights, please check with the Travel Team prior to purchasing your flights.

What does the airport shuttle cost?

We have partnered with Amstar DMC, a third party transportation company in Mexico, to offer airport shuttle options.

• Roundtrip Airport Shuttle is $84 per person.
• One Way Airport Shuttle is $54 per person.
• Shuttles are ONLY available to the resort on January 8th, 9th & 10th.
• Shuttles are ONLY available to the airport on January 14th & 15th.
• Airport shuttles are NOT available during the event on January 11th, 12th & 13th.

How does it work?

• The shuttles ONLY run to/from the Cancun International Airport (CUN) to/from the Hard Rock Riviera Maya, Barceló Maya Beach, or UNICO.
• In order to utilize event transportation, you must be arriving at the airport and immediately traveling to the resorts. We cannot provide transportation to people who arrive before Closer to the Sun and stay at a different resort in the area.
• Flight information MUST be entered into your Cloud 9 Account so we can arrange your shuttle.
  • If you fail to enter your flight information, we are not responsible if there is no shuttle for you.
  • If your flight arrives before 6am ET, you will need to purchase a Pre Night to ensure shuttle transportation for your arrival time and to check in to the resort.

What is Travel Insurance and why should I get it?

We strongly suggest guests purchase travel insurance – either in conjunction with your booking or from another provider. If we have learned anything in the past couple of years, it’s that you never know what can happen. It’s important to be prepared for anything. Protect your investment and get peace of mind by purchasing travel insurance.

We have partnered with IMG (International Medical Group) to offer three Travel Insurance plan options. Click below to compare the different policies and get quotes.  You purchase your policy directly with IMG, any corrections or changes must be directed to them within 10 days of your policy purchase.  Please be sure to read your policy as soon as you receive it by email.

You can add insurance to your reservation at the time of booking or later on, but keep in mind you MUST purchase a plan within 20 days of your initial deposit if you want Cancel For Any Reason coverage, if you have a pre-existing condition, or if you want cancellation because of work to be covered.

What is a Carbon Offset?

• By purchasing a Carbon Offset, you are offsetting the emissions from your personal travel to the event (your carbon footprint).
• Carbon offsets purchased through Closer to the Sun support Trees, Water & People and offer not only an opportunity to reduce your environmental impact, but to also curb deforestation rates, improve the health of families, and support our efforts to protect & conserve natural resources in Central America.
• Add Carbon Offsets when you book or through your Cloud 9 Account at any time