1. What travel documents do I need?
You MUST have a valid Passport to enter Mexico. There are NO exceptions. Read More
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2. What airport should I fly into?
Cancun International Airport (CUN). Read More
3. What if I misplace my exit card issued at immigration?
If you lose your immigration card prior to arriving at the Hard Rock you will be asked to pay the local VAT tax of 16%. If you lose the card during the event, you will need to purchase a new one upon departure from the Cancun Airport. Pro Tip: Place… Read More
4. How far is Hard Rock Riviera Maya from the Cancun International Airport?
Hard Rock Hotel Riviera Maya is approximately sixty minutes from the Cancun International Airport (CUN). Read More
5. Is airfare included?
No. All guests are responsible for booking their own airfare. Read More
6. How do I get to and from the Cancun airport?
We offer a transportation service that you can add to your reservation. Please note airport shuttles are not included in the cost of your trip. To find more information on organizing a shuttle, click HERE. Read More
7. Are there accessible shuttles available?
Closer to the Sun airport transportation offers ADA accessible shuttle options for those in need. Simply purchase transportation at the standard rate and contact the Travel Team to make arrangements at least 30 days prior to the event. Read More
8. How do I add my flight information?
Click “My Account” at the top of the page, log in, and click the button that says “Enter Flight Info” under your active Closer to the Sun reservation. Enter the flight info for you and your guest so we can ensure the smoothest arrival / departure possible. Read More
9. How do I find the event transportation once I am at the airport?
Go through Customs and exit the airport with your luggage, then look for the Amstar representative holding the “Closer to the Sun Shuttle” sign. Shuttles are arranged based on flights, so make sure to enter your flight information in your Cloud 9 Account. An email with… Read More
10. My flight is delayed, what do I do?
Don’t sweat it! If you have provided us with your flight info we will be tracking your arrival time and making the proper accommodations. If you are switched to a completely new flight, contact the Travel Team as soon as possible to let us know. Read More