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Experience FAQ

What is included in my Closer to the Sun all-inclusive package?

  • Accommodations at Hard Rock Riviera Maya or Barcelo Maya Beach
  • Unlimited food & drink, including alcohol served at bars and restaurants around the resort
  • All music performances and event-curated activities
  • 24 hour room service (does not include bottles of alcohol) for all Hard Rock + Barcelo Maya Beach Premium Level guests
  • Private balcony or terrace
  • Mini-fridge stocked once daily with alcoholic & non-alcoholic beverages
  • Wait Service at the pools, beach, and stage
  • Free WiFi resort-wide at both resorts
  • Fitness center
  • Rockaway Bay Waterpark access
  • Kids’ Club

What is not included in my package?

  • Airport Shuttles
  • Flights
  • Rock Spa®
  • Posh Beauty Salon®
  • Tours and Excursions
  • Bowling
  • Escape Room
  • World Class Golf
  • Babysitting
  • Bottles of liquor and wine requested to your room
  • During the event, some resort offerings are not available such as Rock Royalty & personal assistant programs in some categories.

When and where is all the music happening?

  • All performances take place at Hard Rock Riviera Maya.
  • There are 3 unique stages set up at Hard Rock for Closer to the Sun – a beachfront daytime stage for afternoon and sunset show, a main stage courtyard for evening performances, and a late night stage to keep the party going.
  • There will be four awesome nights of entertainment – December 11th, 12th, 13th, & 14th.
  • Please note, no music or programming will take place at Barcelo Maya Beach. Shuttles will be available to transport Barcelo Maya Beach guests to the Hard Rock during the event.

Is there assigned seating at the shows?

  • There is NO assigned seating at any venue.
  • If you’re interested, there are some open seating options available in the Concert Courtyard as well as some lounge chairs available near Hard Rock’s Beach Stage for daytime shows.

When will the music schedule be released?

  • The schedule will be posted a few weeks before the event.
  • We want to make sure that you’ll be able to see each and every band perform, so there will be no conflicting show times.

In addition to the shows, what else can I expect?

  • If you’re the type of person who is looking for four days of relaxation, we’ve got you covered! Grab a pool chair and find your slice of paradise before concerts kick off each day.
  • If you like to get involved, you can fill your days with activities to connect with other fans and artists too!
  • Stay tuned for upcoming activity announcements to see all the ways you can participate. Past activities have included songwriting workshops, poolside games, fan hosted beer shares, and so much more  to round out your trip.
  • Theme nights are also a great way to express yourself and get creative. This year’s annual Closer to the Sun theme night will be announced in the coming months so you can join the fun.

Will any off-site excursions be available?

  • Yes, there will be excursion opportunities available prior to your arrival.
  • Our past excursion options have included visits to local cenotes and ruins, fishing, catamaran sailing trips, and adventurous ATV outings.
  • Keep your eyes on your email for more information in early fall.

How can I make my trip more impactful?

  • Our nonprofit partner Positive Legacy is committed to integrating live music and service.
  • Leave a Positive Legacy during your trip to Mexico by taking actions that positively impact the communities we visit.
  • There will be different ways to participate during the event – including donation drives, charity auctions, and a day of service. Keep an eye out for info as we get closer!
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