Experience FAQ
What is included in my all-inclusive package?
- Accommodations at Hard Rock Riviera Maya, UNICO 20°87°, or Barcelo Maya Caribe
- Unlimited food & drink, including alcohol served at bars and restaurants around the resorts
- Speciality Courtyard bites at Hard Rock
- Curated mocktails at the Zero Proof Bar in the Concert Courtyard
- All music performances and event-curated activities
- 24-hour room service (does not include bottles of alcohol) for all Hard Rock, UNICO + Barcelo Maya Caribe Premium Level guests
- Wait Service at the pools, beach, and stages
- Mini-fridge stocked once daily with alcoholic & non-alcoholic beverages
- Fitness center
- Rockaway Bay Waterpark access
- Kids’ Club
What is not included in my package?
- Airport Shuttles
- Flights
- Spa or Salon Treatments
- Tours and Excursions
- Arcade, Gaming Lounge, Baseball Simulator, Trampolines, Rock Climbing, Bowling & Laser Tag at Vibe City
- Escape Room
- World Class Golf
- Babysitting
- Bottles of liquor and wine requested to your room
- Please note, some resort offerings are not available during the event (i.e. Rock Royalty & personal assistant programs in some categories)
When and where is all the music happening?
- There will be four unforgettable nights of entertainment – January 9th, 10th, 11th, & 12th!
- All performances take place at Hard Rock Riviera Maya at 3 unique stages – a beachfront daytime stage for afternoon & sunset shows, a main stage courtyard for evening performances, and a late night stage to keep the party going!
- Shuttles will be available to transport guests staying at UNICO 20°87° or Barcelo Maya Caribe to Hard Rock during the event.
Is there assigned seating at the shows?
- There is NO assigned seating at any venue.
- There are some open seating options available in the Concert Courtyard as well as some lounge chairs available near Hard Rock’s Beach Stage for daytime shows.
When will the music schedule be released?
- The schedule will be posted a few weeks before the event.
- We want to make sure that you’ll be able to see each and every band perform, so there will be no conflicting show times.
In addition to the shows, what else can I expect?
- If you’re the type of person who is looking for four days of relaxation, we’ve got you covered! Grab a pool chair and find your slice of paradise before shows kick off each day.
- If you like to get involved, fill your days with activities to connect with other Closer Fam and artists too!
- Stay tuned for upcoming activity announcements to see all the ways you can participate. Past activities have included songwriting workshops, poolside games, fan-hosted beer shares, and so much more!
- Theme nights are a fun opportunity to showcase your personality and get creative! This year’s annual Closer to the Sun theme night will be announced in the coming months, stay tuned!
Will any off-site excursions be available?
- Yes, there will be excursion opportunities available prior to your arrival!
- Our past excursion options have included visits to local cenotes and ruins, fishing, catamaran sailing trips, and adventurous ATV outings.
- Keep your eyes on your email for more info in early fall.
How can I make my trip more impactful?
- Our nonprofit partner Positive Legacy is committed to integrating live music and service.
- Leave a Positive Legacy during your trip to Mexico by taking actions that positively impact the communities we visit.
- There will be different ways to participate during the event – including donation drives, charity auctions, and a day of service. Keep an eye out for info!