From the comfort of your room you can enjoy: Free international calling to the US Free Wifi Balcony or Terrace Electronic In-Room Safe In-Room Mini Bar stocked once daily In-Room Liquor Dispensers Hair Dryer Coffee and Tea Maker Iron and Ironing Board 32″ Cable TV… Read More
The Hard Rock offers: Free Wifi Specialty restaurants and vibrant bars Zipline Waterpark Free On-Site Parking Rock Spa* Full Service Salon* Woodward extreme sports center* Gift Shops* Laundry Service* *for an additional cost… Read More
All guests receive an unlimited amount of Resort Credits regardless of the length of their stay. Then pay just 25 cents for each dollar you spend!… Read More
You can make reservations in advance of arriving by contacting the Hard Rock Vacation Planners at [email protected]. Please include your Cloud 9 reservation in the request. Read More
There is no dress code during the event, however shirts and shoes (flip flops ok) are required in all dining areas. The restaurants have a dress code on the pre & post nights so bring a pair of pants with you – think resort casual. Read More
Tipping is customary but not expected for hotel staff such as bellmen & housekeepers. Pro Tip: Bring some single US Dollars with you to make tipping the amazing resort workers even easier. A couple dollars here or there make a big difference!… Read More
A registered nurse with regular office hours is on the premises at the resort. In the event of a medical emergency, a qualified medical doctor is on call 24 hours a day. If a doctor is called, a charge will be put on the guest’s room. Guests with any pertinent… Read More
Hard Rock Riviera Maya is located just over an hour south of Cancun away from the bustle of the main tourist area on a private piece of coastline with 24 hour security at the gate. The event also brings in trained EMTs and safety specialists from the United States who… Read More
Yes. There is a collection of shops & boutiques to suit your fancy. Check out the shops for a wide variety of souvenirs, toiletries, beach accessories & magazines. There will also be an event merchandise stand set up selling Closer to the Sun posters, t-shirts and other cool stuff!… Read More
Yes, but only during the dates of the event and not the pre and post nights. Due to the nature of our event, patrons of all ages will have complete access to the entire resort. Read More